Política de reembolso


1. The customer may return the product within 14 days of receiving it. Within that same period the customer may file a complaint about any defects or inadequacy of the product compared to what was ordered, being the responsibility of Vida Dura.

The return must be formalized via email sent to the address loja@vidadura.pt always mentioning the order number online. In the event of a complaint, the Customer must expressly state the reasons for his complaint.

2. The support team of the Vida Dura site will coordinate with the Customer how to proceed with the return of the goods, if justifiable, Vida Dura will assume the costs of returning the same and the costs of a new delivery just and only in case the product is damaged. This does not include vary of color, size, shape or other that may occur due to our manufacture process that is handcrafted.

3. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

4. In situations where the reasons for the return are not the responsibility of Vida Dura, the return will be accepted, after checking the good condition of the returned pieces and their packaging, with the refund of the amount paid by the Customer, deducted from the return shipping costs.

5. Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. Vida Dura does not provide return shipping labels.

6. Consequently, Vida Dura reserves the right to not accept returns of products without prior notice, as mentioned above, and which do not meet the same conditions of conformity as they did on the date of their delivery to the Buyer (namely products that have undergone any use, transformation, damage and/or are missing the original packaging/accessories/extras).

7 .The consumer can also solve the dispute at the Online Dispute Resolution Platform (RLL) with access through this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT